Terms & Conditions

Last updated: 27 October 2026

These terms apply when you use the FlightsPro website or book flights with us by phone. In short: FlightsPro is an independent travel agency. We sell air tickets as an intermediary between you and the airlines. Your flight itself is operated by the airline under its own conditions of carriage. Please read these terms together with our Privacy policy and Disclaimer.

1. Who we are

FlightsPro (flightspro.online) is operated by PurpleSky OÜ, a company registered in Estonia under registry code 14556675, VAT number EE102097513, with its address at Faehlmanni 2-7, 10125 Tallinn, Estonia. In these terms, "FlightsPro", "we", "us" and "our" mean PurpleSky OÜ, and "you" means anyone who uses the website or makes a booking with us.

By using the website or making a booking, you agree to these terms. If you book for other travelers, you confirm that you have their permission to do so and that you will share these terms with them.

2. Our role

• We are an independent travel agency. We search fares, advise you on options and sell air tickets on behalf of the airlines.
• We are not an airline and are not affiliated with, endorsed by or acting as the official representative of any airline.
• When you buy a ticket through us, you enter into two agreements: an agreement with us for our booking service, governed by these terms, and a contract of carriage with the airline, governed by the airline's conditions of carriage and fare rules.
• The airline is responsible for operating your flight, including schedules, baggage, boarding, delays and cancellations.
• We sell flight tickets only. We do not sell package holidays.

3. How booking works

• You call us and tell us your route, dates and number of travelers. We search available fares and explain the options.
• Before you pay, we tell you the itinerary, passenger names, the total price and the main fare rules, including baggage allowance and whether the ticket can be changed or refunded.
• You confirm the booking and authorize payment.
• Your booking is confirmed once the ticket is issued. We then send you a confirmation with your booking reference and e-ticket number. Until the ticket is issued, the fare is not guaranteed and may change or become unavailable. If that happens, we will contact you before charging you a different amount.

Please check your confirmation as soon as you receive it and tell us right away if anything is wrong, especially the spelling of names.

4. Prices, service fees and payment

• The total price we quote includes the airfare, all government taxes and fees, carrier-imposed charges and our service fee.
• Before you pay, we tell you whether a service fee applies, its amount, and whether it is refundable.
• Optional extras such as checked bags, seat selection or meals may be charged separately by the airline. We will tell you what is included in your fare and where to find the airline's fees for extras.
• Payment is made by card. Depending on the booking, the charge may appear on your statement as one or more transactions from PurpleSky OÜ and/or the airline. The total will not exceed the total price you agreed to.
• Prices are quoted in US dollars unless we tell you otherwise. Your bank may charge currency conversion or foreign transaction fees.

5. Your responsibilities

• Give accurate and complete information. Passenger names must exactly match the passports or ID documents that will be used for travel.
• Make sure every traveler holds valid passports, visas and other documents required for the trip, and meets the entry, transit and health requirements of every country on the itinerary. Check these with official government sources before you book and before you travel.
• Follow the airline's check-in, baggage and boarding rules, and reconfirm flight times with the airline before departure.
• Use every flight segment in order. Airlines may cancel the rest of an itinerary if a segment is not used.

6. Changes and cancellations you request

Whether you can change or cancel a ticket, and how much it costs, depends on the airline's fare rules. Many low fares cannot be changed or refunded. If a change or cancellation is allowed, you pay any airline penalty and fare difference, plus our change service fee if one applies. We will tell you the full cost before we make any change.

If your fare can be cancelled free of charge within 24 hours of booking, we will tell you when you book.

7. Flight cancellations and significant changes by the airline

If the airline cancels your flight or makes a significant change to it and you do not accept the alternative offered, you are entitled to a refund under applicable law, including the rules of the US Department of Transportation. Where we are the merchant of record for your ticket, we will process the refund to your original form of payment within the time limits set by those rules once the airline confirms that a refund is due. A service fee for issuing the original ticket is non-refundable only if we told you so before you paid.

Refunds of optional extras bought directly from the airline are handled by the airline. Passengers may also have rights under other laws, for example EU Regulation 261/2004 for certain flights departing from or arriving in the European Union, and claims for compensation under those laws are made against the airline.

8. Acceptable use

You agree not to:

• use the website or our phone line for any unlawful, fraudulent or abusive purpose, including making bookings with card details you are not authorized to use;
• interfere with the security or operation of the website;
• copy, scrape or reuse the website's content for commercial purposes without our written permission.

We may refuse or cancel a booking if we reasonably suspect fraud. If we do, we will refund any amount you paid for that booking.

9. Intellectual property

The FlightsPro name and logo, and the text, design and other content of the website, belong to PurpleSky OÜ or its licensors. You may view and print pages for your own personal use. Airline names and other third-party trademarks belong to their respective owners.

10. Our liability

We provide our booking service with reasonable care and skill. We are responsible for making your booking correctly according to your instructions and the information you give us.

To the extent permitted by law:

• we are not responsible for the performance of the flight, which is the airline's responsibility under its conditions of carriage and international conventions such as the Montreal Convention, including delays, cancellations, schedule changes, denied boarding, injury or lost and damaged baggage;
• we are not responsible for problems caused by incorrect information you give us, or by missing or invalid travel documents;
• we are not liable for indirect or consequential losses, or for loss of profit, business or opportunity;
• our total liability to you in connection with a booking is limited to the total amount you paid us for that booking.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability for intentional misconduct or gross negligence, for death or personal injury caused by negligence, or your rights as a consumer under mandatory law.

11. Complaints

If you are not happy with our service, please contact us using the details below. We will try to resolve the matter quickly and fairly. We will also help you contact the airline if your complaint is about the flight itself.

12. Governing law and disputes

These terms are governed by the laws of the Republic of Estonia. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country or state where you live, and you may bring a claim in the courts there where the law allows. Otherwise, disputes will be resolved by Harju County Court (Harju Maakohus) in Tallinn, Estonia.

Consumers may also contact the Estonian Consumer Disputes Committee (tarbijavaidluste komisjon) for out-of-court dispute resolution.

13. Changes to these terms

We may update these terms from time to time. The terms in force when you make a booking apply to that booking. The date at the top shows when the terms were last changed.

14. Contact us